The ServiceMax Salesforce Developer will bring development and enhancement capabilities & experience on ServiceMax product, along with excellent skills on SFDC platform to support a customer's requirement as part of the TCS Digital Field Service Management(DFSM) Practice team. Key Relationships: Within Practice: Practice Head, Delivery team, Presales team Outside Practice: Customers, Customer Account teams, ISU teams as required Key Responsibilities: o Key/Senior developer for Design and delivery of ServiceMax requirements on SFDC platform for DFSM/ServiceMax customer o Collaborate with customer's business users, and IT teams to solve business process gaps including business requirements, solution options and approach. o Design efficient product enhancements that align with customer's design standards and IT Product Road Map. o Lead the functional design process for complex solutions o Configure the business applications based on business requirements and functional design documents o Partner with support team members to effectively deliver product changes o Provide escalated support assistance as required o Be a technical mentor to effectively guide the ServiceMax Delivery teams for DFSM Practice Key Performance Indicators: o Successful delivery of engagements to customer o Resolution of Customer's ServiceMax/SFDC issues within prescribed SLAs o Successful development and delivery of custom ServiceMax/SFDC code to the customer as per requirements Position Specification: Qualifications, Experience & Specialist Skills: o Bachelor's degree or equivalent. o Should have at least 5 years' IT industry experience Essential: Technical Skills: o Strong ServiceMax Development & Enhancement experience is a must o Experience with SVMX development/support, SVMX data model and its objects like Installed Products, Work Orders etc. o Strong SFDC Platform Development (with Apex and Visual Force Skills) experience o Experience in overall Salesforce configurations and standard functionalities o Good understanding of Salesforce object model and relationships o Understanding of Salesforce Roles, Profiles, permission sets and overall access & visibility management o Working knowledge of Salesforce standard reporting capabilities o Salesforce Case management and Entitlements, experience with Service cloud Interper sonal Skills: o Good communicator - written and oral - and able to effectively manage the relationships o Problem solver able to think outside the box to new and repeat problem situations Desirable: Technical Skills: o Prior experience of integration of ServiceMax with other applications desirable o Advanced knowledge of ServiceMax Configuration & Customisation will be an added advantage o Experience on Integration tools desirable o Experience on VEEVA desirable o Experience with multiple Field Service Management products will be an added advantage Management Skills: o Able to guide & help the team for successful delivery of ServiceMax engagements o Experience working in a Global delivery environment, preferably in client facing roles and representing remotely located teams Interpersonal Skills: o Good conflict manager - able to identify and resolve conflicts and see the common way in the interest of the end customer o Good motivator able to create and sustain enthusiasm in the teams about a given pursuit or opportunity. o Good decision making skills - able to process available information and make the right decisions objectively Other eligibility requirements o The candidate should possess legal authorization to work in the United States o Selection will be subject to confirmation of the candidate for the requirement by the customer 139440Salary Range: NAMinimum Qualification5 - 7 years Associated topics: algorithm, backend, back end, c c++, develop, perl, programming, python, sde, software development engineer
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